Annual Maintenance Contracts for most of the equipments are offered after the warranty period is over. Neotronics have trained and experienced engineers and stocks critical spare parts. For More information Write to Manager-Service firstname.lastname@example.org
On-Call Paid Service Contract
Neotronics also has a "On-Call Paid Service Contract" wherein the customers can call for post warranty service on call basis but the contract should be book on annual basis for their equipments purchase from Neotronics. Customer who takes such service enjoys priority Service visits to attend the breakdown at much economical rate then the standard rate card, which can reduce the machine down time considerably in case of breakdowns. But Charges depends on the type and configuration of the machine and as per the location of the site. For more information Write to Manager –Service , email@example.com.
We maintain critical Spare Parts for most of the machines, to support our customers at the time of breakdown of the machine.
Calibration for equipments are provided by us or through a recognized test house on charge basis. For more Information Write to Manager –Service , email: firstname.lastname@example.org.
Neotronics provides on-site training for all the equipment for your staff and also provides the highest levels of technical support and service from our in-house staff at centers throughout the region.During training we cover the following Areas
- Training on Basic operation and programming.
- Optimum use of the Machine
- Maintenance of the Machine
- Calibration of the Machine
- Guidelines on process support
Customers can avail our above training services during and after warranty period separately on a charge basis for all the machines supplied by us.For More information Write to Attn. : Manager -Service at email@example.com
Technical query by phone
Customer also avail the highest levels of technical support and service from our in-house staff at centers throughout the region on phone free of charge during warranty period and at a nominal cost after warranty period .